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Technical Support Engineer Jobs in Visakhapatnam - Think3D

Technical Support Engineer

Think3D
experience-icon 0 Years
salary-icon Not disclosed
Expired

Posted: 25 Oct 18

Job Description

 Technical Support Executive
  • Provided technical support to both in-house staff and user departments for all network applications.
  • Traveled to customer locations to diagnose and resolve hardware issues.
  • Devised technology-based solutions to meet a range of operational needs.
  • Collaborated with stakeholders to address technical issues and develop effective resolutions.
  • Ensured the immediate resolution of issues so that all project deliverable were met key milestones as defined by stakeholders.
  • Traveled to client sites and answered questions via phone and email so that issues were remedied in a timely manner.
  • Effectively handled the communications between in-house support team, clients, and stakeholders.
  • Testing and fixing the Faulty 3D printers
  • Logging and keeping records of customer/employee queries
  • Analyzing call logs to spot common trends and underlying problems
  • Updating self-help documents so customers/employees can try to fix problems themselves
  • Working with Sales executive to visit customers/employees if the problem is more serious
  • Working with the customers/employees to identify 3D printer
  • Providing after sales services for the FDM,SLA,DLP 3D printers and scanners pan India level
  • Performing  Quality check for the new printers and 3D scanners
  • Performing Installation of 3D printers and scanners
  • Interacting with the customers in providing the solution for printing
Skill Set:
  • Qualification – B.Tech Mechanical
  • Have excellent command on spoken English
  • Good communication skills and pleasing approach towards customers.
  • Should have excellent listening skills
  • Professional and strong work ethic

Job Particulars

Education BE/B.Tech
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id499079
Job Category Tech Support
Locality Address
Country India

About Company

Introduction: think3D is India’s largest platform for 3D printing applications and services with its presence across various cities in India. . think3D primarily comprises for four sections – (a) News Portal – Covering all the latest 3D printing news; (b) Online Store – For selling 3D printers, filaments and spare parts; (c) Print of Demand – For customers who want a 3D prototype of their designs; (d) Training Platform – To provide training on 3D printing technologies.
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