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Technical Support Engineer Jobs Opening in Telesoftl Labs Pvt Ltd at Rajajinagar, Bangalore

Technical Support Engineer

Telesoftl Labs Pvt Ltd
experience-icon 0 Years
salary-icon 10000 - 12000 Monthly
qualification-icon BE/B.Tech(Information Science/Technology (IS/IT)), BSc
Expired

Posted: 14 Jun 22

Job Description

Designation: Technical Support Engineer


Candidate requirement:

1.  Proven work experience as a Technical Support Engineer, Desktop Support Engineer,          IT Help Desk Technician, or similar role.

2. Hands-on experience with Windows/Linux/Mac OS environments.

3. Good understanding of computer systems and other tech products.

4. Ability to diagnose and troubleshoot basic technical issues.

5. Familiarity with remote desktop applications and CRM software.

6. Excellent problem-solving and communication skills.

7. Ability to provide step-by-step technical help, both written and verbal.

 

Responsibilities:

1. Research and identify solutions to software and hardware issues.

2. Diagnose and troubleshoot technical issues, including account setup and network configuration.

3. Coordinate with Service providers, and internal teams to fix issues in a timely manner.

4. Ask customers targeted questions to quickly understand the root of the problem.

5. Track computer system issues through to resolution, within agreed time limits.

6. Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.

7. Properly escalate unresolved issues to appropriate internal teams (e.g., software developers).

8. Provide prompt and accurate feedback to customers.

9. Refer to internal databases or external resources to provide accurate tech solutions.

10. Ensure all issues are properly logged.

11. Prioritize and manage several open issues at one time.

12. Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

13. Prepare accurate and timely reports.

14.  Document technical knowledge in the form of notes and manuals.

15. Maintain jovial relationships with clients.

16.  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Job Particulars

Education BE/B.Tech(Information Science/Technology (IS/IT)), BSc
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1503653
Locality Address Rajajinagar
Country India

About Company

Telesoft Labs (TSL) is a technology company with inherent strengths in the design and development of computer telephony, VOIP, system integration products, and solution. Headquartered in Bangalore the IT capital of India, our team comprises seasoned management and technical personnel proficient in cutting-edge technologies, business analysis, system integration, and deployment techniques. 
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