Technical Support Engineer- Voice Process Jobs in Noida - Client of freshersworld

Technical Support Engineer- Voice Process

Client of freshersworld

0 to 3 Years

Not disclosed

Expired

Posted: 23 Mar 22

Provide remote solutions to problems, probe problems, and explain the solution in such a way that non-technical users understand
Willing to work in night shifts; Excellent written & spoken communication skills
Excellent written & spoken communication skills
Troubleshooting Hardware / Networking/OS related queries of our global customers Over the Phone which involves working in different time zones
Take calls from Global customers and initiate the right response to them, positively and professionally

Responsibilities

Answer contacts promptly and professionally
Log/Validate all contacts Call Handling Database
Resolve a high percentage of customer problems using the relevant tools and systems
Manage end to end all calls logged, providing regular updates to customers on-call status
Complete follow-on actions as appropriate
Invoke Escalation Procedures within defined time frames
Adhere to Policies & Procedures
Work to achieve individual and team goals
Protect confidential and sensitive information and materials