Technical Support Engineering Jobs Opening in For a Client of TeamLease Digital at Karnataka
FEATURED JOBTechnical Support Engineering
2 to 7 Years 
50000 - 70000 Monthly 
Bangalore, Belagavi, Ballari, Bidar, Dharwad, Gulbarga, Hubli, Kolar, Mangalore, Mysore, Davangere, Bijapur, Hubli-Dharwad, Raichur, Karnataka, Chikkaballapura, Chikkamagaluru, Hassan, Mandya, Tumakuru, Koppal, Ramanagara, Shivamogga, Bagalkot, Chamarajanagara, Chitradurga, Gadag, Haveri, Kodagu, Udupi, Uttara Kannada, Yadgir, Bengaluru Rural, Mysuru, Chikkaballapura, Dakshina Kannada, Kalaburagi, Bengaluru Urban, Vijaynagar, Vijayapura 
Job Description
Monitor feedback shared on the Apple App Store and Google Play Store for Firefly. Respond appropriately to customer feedback with high quality, customer-centric responses, while adhering to AdobeâÃÂÃÂs Brand guidelines. Be knowledgeable and communicate with our customers in a friendly, eloquent, and professional way. Identify trends in feedback to properly size challenges and judge priority. Document communication associated with specific issues to build into a canned response library. Create monthly reports, categorize and prioritize the reviews posted and present this feedback to stakeholders within our product teams. Work collaboratively with other teams including product, marketing, engineering, and support. Proactively and independently work towards achieving operational targets and OKRs.
