Technical support Executive Jobs in Jaipur - People Praxis Solutions

KEY responsibilities AND ACCOUNTABILITIES

To provide world class service to all small business customers in a customer centric environment.  Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools.  Assisting customers with inquiries while providing consultative support and recommendations.  Document in detail all interactions with customers.  Effectively articulate complex information to a variety of technical and non technical customers.  Educate customers on products. Help customers to be successful.  Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.  Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating.

MAIN job requirements

·         Service hours–  24*7 , Rotational Shifts

·         Qualification – Graduates in any stream

·         Experience –Graduate Fresher or Graduates with 6 to 12 months of international BPO technical/Customer support experience.

Skills required

·         Communication – Listen attentively and resolve customers issue effectively. Should be sensitive about customers information

·         Customer Focus – Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous , energetic and engaging while dealing with customers

·         Learning Orientation – To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight

·         Problem Solving – Ability to find an effective solution in a simple and clear manner. Should proactively keep the customers and stakeholders informed about the issue and take corrective actions accordingly