Technical support Executive Jobs in Mumbai - Technowin Solutions Private Limited
Job Description
Inhouse Technical Support Executive For Tally ERP 9 & GST
Criteria:
- Candidate must have a minimum qualification of Bachelor’s Degree with Accountancy and Commerce background (B.com or BBM) and with an average of 60%.
- Should also have scored 60% in 10th and 12th.
- Excellent oral and written communication skills.
- For Oral - English and Hindi is a must.
- Basic computer knowledge.
- Tally knowledge is an added advantage.
- Will be the first face of contact for various stakeholders through voice and non-voice modes to address product and non-product queries.
- Will record and resolve the received interactions as per the defined process and interaction matrix within the SLAs prescribed.
- Will capture and report the product and non-product feedback/suggestion from the stakeholders.
- Will record the Product Change Request in the system received during Interactions.
- Will discuss and escalate the complicated interactions with the team leader in time in-order to bring them to appropriate closure
Job Particulars
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id331854
Job Category Tech Support
Locality Address Mira Road
State Maharashtra
Country India
About Company
Technowin Solutions Private Limited, is an 3* Sales & Implementation Partner for Tally Solutions Pvt. Ltd. for its various products & services Located at Mumbai India.
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