Technical Support Executive Jobs Opening in A Client of Cassius Technologies at Rajkot
Job Description
Designation - Technical support Executive
Required Skills:
Familiarity with concept of web-applications
Understanding of SSL/TLS certificates
Your Qualifications
Excellent customer engagement and communications skills
Familiarity with Support Ticket, Call Center, and Knowledge Based Systems
Minimum three years of experience in SaaS support
Experience in administering Windows 10, Mac OS and Linux (any distribution)
Experience in administering Windows Servers (2016, 2019)
Proficiency with Microsoft Office products
Job description
Technical support via phone, email, chat
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Troubleshooting technical issues related to software, platform
Documenting customer issues in ticketing system
Collaborating with technical support teams
Research and identify solutions to new technical problems
Retention of Clients, Queries handling, Troubleshooting of Software, Escalation handling Client Retention, solving queries
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2739359
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Gujarat
Country India
About Company
A Client of Cassius Technologies
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