Technical Support Executives Jobs in Bangalore - Black And White Business Solutions
Job Description
Position: Technical Support Executives (International Voice Process)
Position Summary:
- Technical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.
Roles and Responsibilities:
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience:
- Under Graduates/Graduates
- Fresher
Desired qualifications: 10+2 or 10+3 or 10+2+4
Desired years of experience: Fresher
Desired Skills and Abilities:
- Excellent Communication Skills
- Basic Telephone Etiquettes
- MS Office
- Basic System Navigation Skills
- Customer Focus and Being Attentive
- Trouble shooting
- Good reasoning and analytical skills
- Active listening skills
- Ability to comprehend the customer requirement well
- Good understanding about ISP.
Criteria:
- Willing to work in Rotational shifts
- 5 days’ work/2 rotational weekly offs
- Transport facility provided
Compensation:
- 2, 75,000 LPA + 25,000 Voice Bonus (Take home 17 k + 2 k voice allowance)
- Willing to work in rotational shifts
- 5 Days working, 2 Days split off weekly
- 2 way transportation
Desired Skills and Abilities:
- Good communication
- Good Analytical Skills
Work Location: Bommanahalli, Bangalore – 560 076
Recruitment Process:
- HR round
- SVAR test
- L1 assessment
- L2 assessment
- Ops round
Ready to Join Immediately!!!
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1460745
Job Category Diploma , Tech Support
Locality Address Banashankari , Bannerghatta Road , Bommanahalli, BTM , Electronic City
State Karnataka
Country India
About Company
Black And White Business Solutions
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