Technical support Jobs in Bangalore - 2Coms Consulting Pvt Ltd.
Technical support
0 to 3+ Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
Job description
Greetings from 2COMS Consulting Pvt Ltd
Don't miss the opportunity
Job Title: Technical support
Exp..0-4 Yrs
Salary:- up to 4 LPA
Cab + Incentive + Shift Allowance
Shift- Day shift
Working Days- 5 Days
Work Location: Banglore(WFH)
Qualification: UG/Graduates/PG(Exp. and Fresher both can apply)
Then here's a Chance to All you Guys!
Must have:-
Fluency in English & Hindi language.
Knowledge on PC hardware, Windows OS, Wireless and Networking troubleshooting.
Typing speed minimum 25 words per min
Good to have:-
Basic Linux OS knowledge.
Any hardware Certification will be an added advantage.
Main Responsibilities
To provide best in class Technical support to customers over Phone.
Take end to end ownership of customer issues reported.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard operating procedures & escalate to internal teams for quicker resolution.
Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
Documenting all troubleshooting performed on the call in Lenovo SAP CRM.
Interview Rounds:- Telephonic mode only
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