Technical support Jobs in Bangalore - Qwikcilver
Job Description
Job Designation: Technical Support
Job Roles & Responsibilities:
- Monitor incoming issues.
- Determine scope and severity of issues.
- Collaborate with relevant teams to resolve the issues raised within the SLA defined.
- Trend analysis of the issues being raised and escalate to the concerned teams.
- Provide necessary and correct inputs to complete the RCA within required timelines.
- Adherence to Alert/Incidence management process.
- Optimization of the SOP based on Alert/incidence management learnings.
- Update to the knowledge base to the team.
Eligibility & Qualifications:
- written & verbal communication skills.
- Attention to details and problem solving skills.
- Good collaborative skills and ability.
- Preferred experience in Network Operation Center(NOC)).
- Preferred experience as in Linux, Windows, networking.
Job Designation : Helpdesk Executive
Job Roles & Responsibilities
- Handling customer query (Technical and Non-Technical) over Email
- Handling customer query (Technical and Non-Technical) over Phone
- Ensure all the customer queries are addressed within the set SLA
- Ensure to work on the request with the set Quality standards
- Flexible to work in staggered shifts, night shifts and week off’s
- Ensure to adhere to the set shift schedule and maintain punctuality
Eligibility & Qualifications:
- Good verbal and written communication skills
- Ability to grasp the process quickly to meet the deliverables
- Ability to multi-task
- Positive and optimistic approach to problem-solving.
- Collaborative team spirit.
- Passion for the product
Job Particulars
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id842144
Job Category Walkin , BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
Qwikcilver is the Pioneer and single largest end-to- end service provider in the prepaid, gift card space, serving the who’s who of the retail and service industries in India, the Middle East, South East Asia and more recently, having entered the Australia & New Zealand region. Qwikcilver today, using its robust, secure, banking- standard, transaction management platform, powers 9 out of every 10 gift cards and e-gift cards sold. Headquartered in Bangalore, India, with offices in Dubai and Singapore and soon to open in Australia, Qwikcilver manages over 700 million transactions annually. It is the definitive one-stop-shop for different variants of prepaid programs, digital and digitized gift card programs, promotion programs, loyalty programs, discount programs and the like.
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