Technical Support Representative recruitment at V-Insure, Bangalore

Technical Support Representative

V-Insure

1.5 to 3 Years

Not disclosed

Expired

Posted: 16 Jan 16

Job Description

Looking for Technical Support Representative

Duties and Tasks/Essential Functions:

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
Research required information using available resources;
Follow standard processes and procedures
Identify and escalate priority issues per Client specifications
Redirect problems to appropriate resource
Accurately process and record call transactions using a computer and designated tracking software
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
Organize ideas and communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers where necessary
Stay current with system information, changes and updates.

Skill and Knowledge Qualifications:

Proper phone etiquette
Ability to speak and write clearly and accurately
Demonstrated proficiency in typing and grammar
Knowledge of relevant software computer applications and equipment
Knowledge of customer service principles and practices
Effective listening skills
Willingness to co-operate with others and work to the greater good
Multi-tasking capabilities.

Job Particulars

Role customer service tech support

Education BCA, BSc, 12th Pass (HSE)

Who can apply Experienced (1.5 to 3 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id157589

Job Category BSc/BCA/BBM , Tech Support

Locality Address Kalyan Nagar , Kammanahalli , KR Puram , Nagawara , Rammurthy Nagar , Whitefield

State Karnataka

Country India

About Company

We offer top-notch remote-based, fast, and brand-independent technical support services for computers, Windows operating system (OS), software, applications, and peripheral devices. We provide tech support service by the means of two user-friendly channels – toll-free phone and Internet.

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