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Technical Support Specialist Jobs in Noida - Tech Mahindra Business Process Services

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Technical Support Specialist
Tech Mahindra Business Process Services
Tech Mahindra Business Process Services
Last Date 07 Dec 2020
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Tech Mahindra Business Process Services - Job Details

Date of posting: 13 Oct 20

The ideal candidate who would have knowledge of desktop support and IT / application support and will be responsible for providing tech solution to customers.

 

Responsibilities

·Experience on Desktop support, application support

·Exposure on ITSM ticketing tools

·Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.

·Any Graduate or Under Graduate can apply.

·Perform Incident Management Life Cycle Process, starting with Incident Logging to Call Closure and customer satisfaction survey.

·Troubleshooting on Application Support (Off Shelf or Customized)

·Troubleshooting on Printers & MFD’s

·Troubleshooting on VPN software and Collaboration tools

·Troubleshooting on Password Reset tools and Remote-Control tools

·Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking

·Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)

·Exposure to similar role for a minimum of 6 months.

·ITIL Foundation will be an added advantage. 

Qualifications

  • At least 6 months to 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work

Job Summary

Job Type : Full Time
Job Category : Diploma,BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About Tech Mahindra Business Process Services

Tech Mahindra Business Process Services
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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