Telecaller
Job Description
Job Summary:
As a Telecaller for our Optical Software, your primary responsibility will be to reach out to optical shop owners, explain the benefits of our software, and convince them to adopt our platform for managing their business. You will play a vital role in introducing our cutting-edge software to the optical industry, helping them streamline operations, improve customer service, and increase sales.
You will be required to make outbound calls to potential customers, build rapport, and guide them through the features and advantages of using our software. This position offers a competitive incentive structure after 60 days based on performance and the number of successful conversions.
Key Responsibilities:
1. Outbound Calling
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Make outbound calls to optical shop owners or managers to introduce and explain our optical software solution.
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Understand the needs of the business and tailor the pitch to emphasize how the software can improve their daily operations (e.g., inventory management, customer records, billing, etc.).
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Engage in effective communication to build rapport, trust, and persuade shop owners to try or adopt the software.
2. Product Explanation
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Provide clear, concise, and persuasive explanations of how the software works and its benefits.
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Demonstrate the key features of the software, including its ease of use, efficiency, and ability to enhance customer experience.
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Handle questions and concerns about the software, ensuring potential customers understand its value.
3. Handling Objections
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Address any objections or concerns raised by potential customers and convert them into positive leads.
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Explain the free trial period or demo version to encourage hesitant shop owners to try the software before making a commitment.
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Overcome challenges and convince potential customers of the software’s benefits over competitors.
4. Lead Management
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Record detailed information about customer interactions and maintain accurate data in CRM or call tracking systems.
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Follow up with leads who show interest in the software, ensuring they stay engaged throughout the sales process.
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Schedule product demos or follow-up calls for further clarification or technical explanations, if required.
5. Reporting and Feedback
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Report the outcomes of calls and daily activities to the sales manager or team leader.
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Maintain a log of calls made, status of leads, and any issues encountered during the call process.
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Provide feedback on customer responses to help improve marketing and sales strategies.
6. Meet Performance Targets
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Meet daily/weekly/monthly call quotas and conversion goals.
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Focus on driving a high number of qualified leads and successful conversions.
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Work towards earning incentives based on the number of successful sales or sign-ups after 60 days.
Skills and Competencies:
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Excellent Communication: Strong verbal communication skills with the ability to speak clearly and persuasively.
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Customer-Centric Approach: Ability to listen to customer needs and provide appropriate solutions.
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Sales Skills: Ability to upsell and convince potential customers to use the software based on its benefits.
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Problem-Solving: Ability to handle objections and find solutions to customer concerns.
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Self-Motivated: Ability to work independently and stay motivated by targets and incentives.
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Tech-Savvy: Basic understanding of software features and how it can be explained in simple terms to non-technical customers.
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Goal-Oriented: Drive to achieve sales goals and targets, with a focus on earning incentives.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Mumbai 
1 to 3+ Years 
Salary not disclosed 
B.Com, M.Com, BBA/BBM, MBA/PGDM 
