Telecaller

BMR Associates

0 Years

6000 - 8000 Monthly

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Posted: 18 Apr 25

Job Description

A Telecaller is a professional who plays a vital role in outbound or inbound communication with customers, primarily over the telephone. The purpose of a telecaller’s job is to promote products or services, generate leads, support sales or customer service functions, follow up with prospective customers, and maintain strong customer relationships. This position is crucial in businesses that rely heavily on telephonic communication to connect with potential or existing clients.

Key Responsibilities

1. Making Outbound Calls

Make daily outbound calls to potential or existing customers to introduce the company’s products or services.
Use given databases, leads, or cold calling strategies to connect with customers.
Initiate a friendly and engaging conversation to assess customer interest and eligibility for specific offerings.

2. Receiving Inbound Calls

Answer incoming customer queries or service-related calls in a professional and courteous manner.
Provide accurate information about the products/services being offered.
Help resolve customer doubts or issues and route complex queries to relevant departments.

3. Lead Generation and Follow-Up

Identify prospective customers through conversations and generate interest in the product or service.
Maintain a systematic follow-up schedule for potential leads and ensure timely callbacks.
Update CRM or lead tracking software with details of conversations and outcomes.

4. Sales Support

Explain product features, benefits, pricing, and offers clearly to the customer.
Encourage customers to make a purchase or book an appointment/demo.
Assist the sales team in converting leads into customers by providing all necessary information.

5. Customer Service

Resolve basic issues related to billing, product usage, delivery status, or service feedback.
Ensure a high level of customer satisfaction by handling calls with patience and professionalism.
Escalate unresolved issues to senior staff or the relevant department.

6. Data Entry and Documentation

Record details of every call, including the nature of the call, customer details, and next steps.
Maintain organized records of call logs, inquiries, complaints, and feedback.
Generate daily or weekly call reports for management review.

7. Meeting Targets

Work towards achieving daily/weekly/monthly targets related to the number of calls, lead generation, and sales.
Follow call scripts and sales pitch guidelines while maintaining a natural and conversational tone.

More information about this Telecaller Job

Please go through the below FAQs to get all answers related to the given Telecaller job

What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 6000 and 8000 Monthly. The Salary will depend on the interview. This Telecaller is a Full Time in Faridabad.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.