Telecaller Jobs Opening in Digivance solution at Gurgaon-Others, Gurgaon
Telecaller
Digivance solution
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Posted: 21 Jul 25
Job Description
Job Summary:
Responsible for contacting customers to remind them of their outstanding payments,
negotiating payment arrangements, and updating account information.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
Key Responsibilities:
1. Contact customers to remind them of their outstanding payments, using scripts and call
guides provided by the company.
2. Negotiate payment arrangements with customers, taking into account their financial
situation and the company's policies and procedures.
3. Update account information in the company's collections system, including notes on the
customer's payment history and any payment arrangements made.
4. Identify and escalate accounts that require special attention, such as those with a high
balance or a history of delinquent payments.
5. Provide excellent customer service to customers, addressing their questions and concerns in
a professional and empathetic manner.
6. Adhere to company policies and procedures related to collections, including regulations
related to debt collection practices.
7. Maintain accurate records of calls made and collections made, and provide regular reports
on collections activities to the collections team.
8. Participate in regular training and coaching sessions to improve performance and maintain
compliance with company policies and procedures.
9. Meet or exceed daily and weekly targets for calls made, collections made, and other key
performance indicators (KPIs) as defined by the company.
10. Perform any other duties as required by the collections team.
Qualifications:
1. High school diploma or equivalent. .
2. Excellent communication and interpersonal skills, with a strong customer service orientation.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
Role bpo telecaller
Education Diploma, BA, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2719152
Locality Address Gurgaon-Others
State Haryana
Country India
About Company
Digivance solution
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