Telecaller Jobs Opening in Recro media at Kalyan Nagar, Bangalore
Job Description
Telecaller
Language: Tamil & Kannada, Telugu
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Greet customers warmly and ascertain the problem or reason for calling
- Handle product recalls
- Attempt to persuade a customer to reconsider cancellation
- Inform customers of deals and promotions
- Utilize computer technology to handle high call volumes
- Work with the customer service manager to ensure proper customer service is being delivered
- Compile reports on overall customer satisfaction
Language: Tamil & Kannada, Telugu
Job Particulars
Role bpo telecaller
Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1503552
Job Category BPO , Work from Home
Locality Address Kalyan Nagar
State Karnataka
Country India
About Company
Recro media
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