Telesales & Telecollection Executive Job in For a Client of TeamLease Services Ltd. at Chennai

About the Role

We are looking for energetic, customer-focused professionals who are fluent in Hindi and English. The role involves interacting with customers over the phone, understanding their requirements, promoting suitable financial products/services, and supporting timely payment collections.

Key Responsibilities

Telesales

• Make outbound calls to prospective and existing customers.

• Understand customer requirements and explain relevant financial products and services.

• Convert leads into successful sales while achieving daily and monthly targets.

• Follow up with customers and maintain regular communication.

• Handle customer queries, objections, and concerns professionally.

• Maintain accurate call and customer records in the system.

Telecollection

• Make outbound calls to customers regarding pending or overdue payments.

• Remind customers about payment due dates and outstanding amounts.

• Understand customer concerns and assist with suitable payment solutions.

• Follow up on promised payment dates and support timely collections.

• Achieve assigned daily, weekly, and monthly collection targets.

• Maintain proper call records and update customer information accurately.

Candidate Requirements

• Hindi and English communication is mandatory.

• Strong verbal communication, persuasion, and convincing skills.

• Good customer-handling and negotiation skills.

• Target-oriented, self-motivated, and comfortable working in a performance-driven environment.

• Comfortable handling a high volume of outbound calls.

• Basic computer knowledge and ability to update records in the system.

• Freshers and experienced candidates can apply.

• Experience in telecalling, telesales, telecollection, BPO, BFSI, or customer service will be preferred.

What We Offer

• Competitive salary with attractive performance-based incentives.

• PF, ESIC, and Insurance benefits as applicable.

• Career growth and learning opportunities within the organization.

• Professional and supportive work environment.