Trainee Customer Support Job in For a Client of TeamLease Digital at Bangalore

Responsibilities:

• Process and resolve back-office customer queries including price adjustments, shipping address

corrections, price matches, and general case inquiries

• Preparedness & availability for high volume daily inflow during the holiday season

• Work closely with internal teams to resolve escalated or complex customer issues.

• Actively participate in daily team meetings to review performance metrics and operational efficiency.

Ensure clear, professional, and accurate case notes and email communications following correct SOPs

and procedures.

• Maintain consistency and accuracy when applying policy guidelines across various case types.

Own and resolve post-sale back-office servicing queues

• Validate and execute price matching requests, address updates, and financial adjustments in

accordance with the policies

• Collaborate effectively with team members

• Self-starter with strong initiative, accountability, and the ability to work autonomously and in a team

environment.

Key Qualifications:

• Analytical, organized, and detail-oriented mindset.

• Self-starter with strong initiative, accountability, and the ability to work autonomously and in a team

environment.

• Ability to work effectively in a fast-paced environment and manage high volume daily inflows during

peak periods.

• Strong communication skills to maintain clear, professional, and accurate case notes and email

communications.

• Travel Requirement: N/A.