UI Developers Jobs Opening in For a Client of TeamLease Digital at Goa
FEATURED JOBDesktop Support Engineer
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Job Description
Roles and Responsibilities – Desktop Support Engineer
Provide first-level and second-level technical support for desktop, laptop, and peripheral issues.
Install, configure, and maintain Windows operating systems and business applications.
Diagnose and resolve hardware, software, printer, and network connectivity issues.
Install, upgrade, and troubleshoot desktop hardware, including PCs, laptops, monitors, printers, and scanners.
Create, manage, and troubleshoot user accounts in Active Directory.
Configure and support email clients such as Microsoft Outlook and troubleshoot email-related issues.
Install and configure Microsoft Office applications and ensure software licensing compliance.
Provide support for VPN connectivity and remote access solutions.
Troubleshoot LAN, Wi-Fi, DNS, DHCP, TCP/IP, and other network-related issues.
Manage IT assets, including desktops, laptops, peripherals, and software inventory.
Perform regular system updates, security patches, and antivirus installations.
Respond to user support requests through ticketing systems and ensure timely issue resolution within SLA.
Escalate unresolved technical issues to higher-level support teams when required.
Configure and support printers, scanners, IP phones, and other office IT equipment.
Assist with onboarding and offboarding activities, including user account creation, system setup, and asset allocation.
Perform data backup and recovery activities as required.
Maintain documentation for incidents, troubleshooting steps, and IT procedures.
Support meeting room AV equipment and video conferencing systems.
Coordinate with vendors for hardware repairs, warranty claims, and equipment replacement.
Ensure compliance with IT security policies and organizational standards.
Provide end-user training and guidance on IT systems, applications, and security best practices.
