US BPO Voice Process Jobs Opening in Span core at Govt Arts College Road, Ist Street, Kattoor Road, Coimbatore
US BPO voice process
Job Description
Key Responsibilities:
Customer Interaction & Support: Handle high-volume inbound calls (or place outbound calls) from US customers to address inquiries, resolve issues, provide product information, and process requests.
Process Adherence & Resolution: Follow specific call scripts and procedures to ensure accurate and consistent service. Utilize knowledge base tools to diagnose problems and provide effective solutions in a timely manner.
Performance Metrics: Meet key performance indicators (KPIs) such as call handle time, customer satisfaction (CSAT), first-call resolution (FCR), and quality assurance standards.
More information about this US BPO voice process Job
Please go through the below FAQs to get all answers related to the given US BPO voice process job
- What are the job requirements to apply for this US BPO voice process job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an US BPO voice process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: LLM, B.Arch, Diploma, Certificate Course (ITI), M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, B.Design, B.FashionTech, BFA, Vocational Training, 12th Pass (HSE), 10th Pass (SSC), Upto 9th Std, No Education/Schooling, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, Ayurveda PG, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), Master of Public Health, MHA(HEALTH), MPT, ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, M PED, M Pharma, MBE, MBS, Master in Marketing, Master of International Business, MCJ, MFA, MFM, MHM, MIT, MLT, MMS, MPA, MPH, MPHA, MPHW, MPVA, MRM, MRMLV, BFT, MFT, BMS, Other Graduate, Other Post Graduate, Other Course
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This US BPO voice process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the US BPO voice process position?
- Ans: There are immediate 1 job openings for US BPO voice process in our Organisation.