Virtual Relationship Manager Jobs in Delhi - For A Client Of TeamLease Service Limited

KEY RESPONSIBILITIES:

· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Salesand customer relationship management

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- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Generateincome by cross-selling products across assets, CASA and third party productsegments to customers mapped as per portfolio

- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Contactunique set of around 30-35 customers of the portfolio every day to focus oncustomer service and relationship management

- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Callhandling as per defined standards

- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Customerprofiling and service

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· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Customerengagement

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- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Continuousengagement and connect with the portfolio customers with accurate amp;complete capture of interaction details.

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· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Promotionof Digital Banking Platforms

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- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Promotionof digital platforms to ensure easy access to banking transactions and createawareness of technology enabled initiatives for a superior customer experience

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· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;ComplaintManagement

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- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Coordinationwith respective team managers, sales managers and complaints managers for 100%accuracy on complaint management and resolution within a stipulated time frame

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· nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Auditand Service Quality

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- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Ensureall laid down systems and process are followed as stipulated by audit and seniormanagement

- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Ensureaccurate and timely submission of financial transactions and requests.

- nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Achievequality benchmark defined as per target

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