Voice Accent Trainer Jobs in Bangalore - Hinduja Global Solutions
Job Description
Shift Timing: US Rotational
Week Off: Rotational
2 way free Cab
· Experience in V&A training( Duration of Training, Agenda, Assessment)
· Experience in BQM( Process, Methodology, Follow Up)
· Content Creation
· The expectation of Shift and Weekly Off
· Good communication skills
· Have technical knowledge of English communication - intonation, syllable, punctuation, parts of speech etc.
· Willing to work in rotational night shifts
· Should have experience of working as a voice coach for a transactional process
· Good knowledge of customer service and call handling skills
· Willing to work with operations to understand the coaching opportunities
· Needs to possess presentation, feedback & coaching skills to conduct new hire training
· Monitor calls and does SBS to improve Communication & Soft Skills of the technicians
· Provide Coaching & Feedback to enhance agent performance on C-Sat
· Prepare and implement action plans
Job Particulars
About Company
