We Are Hiring For Voice Process As Customer Service BPO Jobs Opening in Ravin Software at Begumpet, Hyderabad
We are Hiring for Voice Process as Customer Service BPO
Job Description
Hello Everyone
We are Hiring for Voice Process as Customer Service BPO
Work Location : Hyderabad
Experience : 0-1 Year
Notice period : Immediate Joiners
Education :10+2 // Graduate
Required Skills:
Proficiency in English, Hindi Languages.
Any one is Interested , kindly share their updated CV
Key Responsibilities
1. Customer Interaction & Support
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Handle inbound and/or outbound calls, emails, or chat support depending on the assigned process.
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Understand and address customer inquiries related to products, services, billing, orders, technical issues, or complaints.
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Ensure first-call resolution (FCR) and reduce repeat calls by providing clear and complete responses.
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Follow a script or process guidelines where necessary while also demonstrating empathy and adaptability in conversations.
2. Issue Resolution & Escalation
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Log customer issues and escalate unresolved or complex cases to higher support levels or specialized departments.
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Coordinate with internal teams or client-side representatives to ensure timely and accurate problem resolution.
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Maintain service-level agreements (SLAs) for turnaround time and communication quality.
3. Documentation & Reporting
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Accurately record call details, customer information, complaints, resolutions, and follow-up actions in CRM or call center software.
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Update system records and knowledge bases as per the latest customer service protocols.
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Provide daily updates or summaries to the team leader or quality analyst for review.
4. Adherence to Quality Standards
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Maintain compliance with call quality standards, company policies, data protection guidelines (e.g., GDPR, HIPAA), and client-specific rules.
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Attend regular quality checks and coaching sessions to improve service delivery.
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Meet or exceed KPIs (Key Performance Indicators) including AHT (Average Handling Time), CSAT (Customer Satisfaction), and attendance.
5. Team Collaboration & Training
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Participate in team meetings, calibration sessions, and feedback discussions.
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Take part in regular training programs to stay updated on product knowledge, service policies, or new technologies.
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Support team members during high call volumes or campaign rollouts.
More information about this We are Hiring for Voice Process as Customer Service BPO Job
Please go through the below FAQs to get all answers related to the given We are Hiring for Voice Process as Customer Service BPO job
- What are the job requirements to apply for this We are Hiring for Voice Process as Customer Service BPO job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an We are Hiring for Voice Process as Customer Service BPO
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This We are Hiring for Voice Process as Customer Service BPO is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the We are Hiring for Voice Process as Customer Service BPO position?
- Ans: There are immediate 1 job openings for We are Hiring for Voice Process as Customer Service BPO in our Organisation.
Job Particulars
About Company
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B.Com(International Business, Logistics and Supply Chain Management, Management, Management & Finance, Service Industry Management), BA(Communication and Media Studies, Creative Writing, Education), BBA/BBM, BCA, BE/B.Tech(Computer Science and Applied Mathematics (CSAM), Computer Science and Design (CSD), Computer Science and Social Sciences (CSSS), Computer Science and Biosciences (CSB), Computer Science and Artificial Intelligence (CSAI), Electronics and VLSI Engineering (EVE), Electronics and Biomedical Engineering), BSc(Conservation Science, Information Systems, Information Technology, Physics with Electronics)
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