Customer Service Executive Jobs Opening in Tech Mahindra at Hitech City, Hyderabad
Customer Service Executive
Tech Mahindra
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Posted: 06 May 24
Job Description
Hello from Tech Mahindra
We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience.
Role & responsibilities
**Requirements:**
- Minimum of 1 year of experience in inbound call processes within a customer service environment.
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience.
Role & responsibilities
- Resolving billing issues using query solving techniques and providing clear and concise information.wering questions about billing or services.
- Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.
- Meet and exceed performance targets for call handling and customer satisfaction.
- Stay informed about company products, services, and policies to provide accurate information to customers
**Requirements:**
- Minimum of 1 year of experience in inbound call processes within a customer service environment.
- Excellent verbal communication skills with a clear and professional phone manner.
- Strong problem-solving abilities and the ability to think on your feet.
- Familiarity with CRM systems and call center software.
- Ability to work in a fast-paced environment and handle high call volumes.
- Customer-centric mindset with a commitment to delivering top-notch service.
Preferred candidate profile
Preferred candidate profile
- Reviewing account information and ans
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
- Experience resolving customer issues in billing,
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous
- Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities20K Loyalty bonus
Incentives based on your performance
Interview Rounds: 1st Level - UAT / Operations 2nd Level - Versant [ Need to score 60 and above]
Interested candidates can share their updated resumes or contact
Role Voice / Blended - Other
Interview Rounds: 1st Level - UAT / Operations 2nd Level - Versant [ Need to score 60 and above]
Interested candidates can share their updated resumes or contact
Role Voice / Blended - Other
Industry Type BPO / Call Centre
Department Customer Success, Service & Operations
Employment Type Role Category Voice / Blended
Education UG : Graduation Not Required PG : Doctorate
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of 1 year experience as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 32000 Monthly. The Salary will depend on the interview. This Customer Service Executive is a Full Time in Hyderabad.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 1 job openings for Customer Service Executive in our Organisation.
Job Particulars
Education 12th Pass (HSE)
Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2421770
Job Category Tech Support
Locality Address Hitech City
State Telangana
Country India
About Company
Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra has over 146,000 employees across 90 countries.
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