Customer Service Jobs in Pune - Xpressbees logistics
Job Description
We have openings for our Customer/ Client Handling department and its our pleasure to inform, your profile is shortlisted with us.
The details are as given below.
The details are as given below.
- Title : Trainee/ Executive - Customer Service
- Experience: Fresher/ Experienced
- Location: Pune (Near Pune Station)
- Shift Timings : Day-shifts, 5 offs in a month
- Salary : best in the industry/ based on the current salary
- Interacting with customers/clients on calls handle their queries and escalations, handle complaints, troubleshoot problems and provide information.
- Supporting a network of customers and e-commerce clients to ensure smooth logistics
- Assist customer/client in tracking missing and delayed shipments
- Respond to customer's/ client's service issues, queries
- Handling escalations
- Co-ordinate with operations team and resolve complaints within TAT.
- Maintaining documents and reports in-regard with the queries received, escalated and solved.
- Tracking of shipments
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer/ Client service orientation
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id438057
Job Category BSc/BCA/BBM , Tech Support , Analyst / Analytics , Logistics / Transportation
Locality Address Shivaji Nagar
State Maharashtra
Country India
About Company
XpressBees is one of the largest e-commerce specialised logistics company, providing reliable and best logistics solutions to our partners. Our extensive network reach, strong technology platform and last mile management system makes us one of the most trusted logistics solutions provider in India. We successfully deliver 2,00,000+ shipments every day, and this number is scaling up exponentially.
Our mission is to fulfil comprehensive supply-demand needs of India’s online industry through best in class solutions & domain expertise. We provide flexible and comprehensive Last-Mile Delivery, Reverse Logistics, Payment Collection, Drop Shipping, Vendor Management, Cross Border Services, Fulfilment Services and tailored Softwa re Solutions to our clients.
Our mission is to fulfil comprehensive supply-demand needs of India’s online industry through best in class solutions & domain expertise. We provide flexible and comprehensive Last-Mile Delivery, Reverse Logistics, Payment Collection, Drop Shipping, Vendor Management, Cross Border Services, Fulfilment Services and tailored Softwa re Solutions to our clients.
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