Customer Success Associate Job in GenY Medium at Hyderabad

GenY Medium is a rapidly growing, venture-backed full-service digital marketing and technology company. It is in the business of managing perceptions of brands - online. Our team combines the three essential skills to excel in social media marketing - consumer understanding, content marketing, and technology expertise. Within a very short span of time, our young team has served a number of clients and helped create positive conversations around their brands. The good news is that we are growing - and fast!

Selected intern's day-to-day responsibilities include:

1. Attend to all the queries of the clients and resolving them swiftly
2. Monitor the customer reviews that are generated over online platforms and responding back, so as to create a positive note on the services/product of the client
3. Prepare weekly and monthly reports and present them to the client
4. Maintain an MIS of all the issues generated and resolved
5. Maintain an MIS of inbound leads and accounts
6. Manage diligent follow-ups with inbound leads supported by subsequent email communications

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