Customer Support Executive Jobs in Bardhaman - Matheus it solution pvt ltd
Job Description
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Particulars
About Company
MATHEUS IT SOLUTION PVT. LTD is one of the leading private company in the field of software development related to mobile recharge. We provide a large variety of technical competence in this zone. We offer services such as mobile recharge system set up, white list API, Multi Level Marketing software, mobile handset GPRS system recharge software and many more. We keep on constant amelioration of technical enhancement to serve the latest technology with zero error in it. We always keep an eye on customers needs and work primarily on their demands. We always focuses on new technology which helps our customer to fulfil their latest demands. Our new service one point recharge solution can be used for any mobile recharge. Apart from mobile recharge one point recharge solution can be used for bill payment and direct to home that is DTH services.
