Customer Support Jobs Opening in VAST Technology pvt. ltd. at Electronic City, Indiranagar, Marathahalli, Bangalore

Customer Support

VAST Technology pvt. ltd.

0 Years

22000 - 25000 Monthly

Expired

Posted: 17 Apr 24

Job Description

We are hiring with our Client for BPO sector. (Female Candidates: Good Communication Skills)

Position: Customer Support (Sales: Voice Process)
Location: Bangalore
Experience: Freshers
Language: English (proficient Communication Skills)
Qualification: 12th or Any Graduate
Shift: Day shift (6 days working)
Job Type: Full-time Pay: ₹22,000.00 - ₹25,000.00 per month + Incentives
Benefits: Provident Fund
Work Location: In person

Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email, or chat.

Identify customer needs and help customers use specific features.

Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

If unable to resolve the issue directly, then route customers to the appropriate personnel for assistance.

Analyze and report product malfunctions.

Convert potential customers by answering product and service questions.

Monitor customer complaints on social media and reach out to assist.

Share feature requests and effective workarounds with team members.

Inform customers about new features and functionalities.

Update internal databases with information about technical concerns and useful discussions with customers.

Follow up with customers to ensure their technical issues are resolved.

Gather customer feedback, conduct customer surveys and share insights with the Product, Sales, and Marketing teams.

Maintain financial accounts by processing customer adjustments.

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Maintain weekly reports on customer inquiries, responses, and feedback to develop customer service analytics and trends.

Assist in training peers on improving customer support service.

More information about this Customer Support Job

Please go through the below FAQs to get all answers related to the given Customer Support job

What are the job requirements to apply for this Customer Support job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 22000 and 25000 Monthly. The Salary will depend on the interview. This Customer Support is a Full Time in Bangalore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support position?
- Ans: There are immediate 1 job openings for Customer Support in our Organisation.

Job Particulars

Role customer service tech support

Education BA, 12th Pass (HSE)

Who can apply Freshers

Hiring Process Walk - In, Face to Face Interview

Employment TypeFull Time

Job Id2386405

Job Category Walkin , Tech Support , Female

Locality Address Electronic City , Indiranagar , Marathahalli

State Karnataka

Country India

About Company

Driven by a passion for innovation and dedication to exceed expectations, we help our clients by conceptualizing, designing, developing and producing high quality products. We’re a Compact and Efficient Team with the quickest turn time for Industrial Design, EDA Design and DFM services As an organization, we believe in not only providing products but also viable, scalable and cost effective solutions tailored to fulfil our customers needs.

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