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Customer Support Specialist Jobs Opening in Five Splash Infotech Pvt. Ltd. at Jamshedpur

Customer Support Specialist

Five Splash Infotech Pvt. Ltd.
experience-icon 0 Years
salary-icon 10000 - 15000 Monthly
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Posted: 03 Jul 24

Job Description

Description

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives
Requirements
  • Experience as a Customer Support or Fresher both can apply
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

More information about this Customer Support Specialist Job

Please go through the below FAQs to get all answers related to the given Customer Support Specialist job

  1. What are the job requirements to apply for this Customer Support Specialist job position?
    • Ans: A candidate must have a minimum of fresher as an Customer Support Specialist

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: BA, 12th Pass (HSE)

  3. What are the salary requirements for this job?
    • Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This Customer Support Specialist is a Full Time in Jamshedpur.

  4. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  5. This Customer Support Specialist is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  6. How many job vacancies are opening for the Customer Support Specialist position?
    • Ans: There are immediate 1 job openings for Customer Support Specialist in our Organisation.

Job Particulars

Education BA, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2477591
Job Category Tech Support
Locality Address
Country India

About Company

In 2009, FiveS Digital started as a pure-play BPO company. Over the years, we expanded our horizons and entered the digital technology services domain. And after 13+ years of providing quality business services, we have set ourselves as pioneers in the IT business solutions and services domain. Learn more about us and what we do.
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