Desktop Support Engineer Jobs in Mumbai,Navi Mumbai - Indian MNC

Position Title – Desktop Support Engineer

• Location - Mumbai
• Mandatory Requirement            
• 6 month-1 yr of experience in a Service /Support Center environment
• Windows operating systems
• Apple operating systems
• Proficient in Active Directory
• Knowledge of network basics
• Email clients (Microsoft Outlook)
• Knowledge of VPN basics
• Excellent communication, written and verbal are vital
• Excellent customer service skills are vital
• Job Description
• Support Windows and Mac server, Desktop and laptop
• General access and connectivity issues
• Desktop application issues
• Basic administration of user accounts and groups
• Take ownership of trouble tickets, working and tracking issues to resolution
• Occasionally act as a liaison between Partners/Clients and NOC team in India
• Support in-house product (Remote Monitoring agent) related issues
• Support 3rd party bundled products, fix issues, troubleshoot and liaise with vendor
• Liaise with Engineering to have permanent fix identified for customer issues.
• Provide support to US clientele over Chat.
• Work on Tickets, alerts, emails from partners to break-fix Continuum provided offerings.

Desired Skills     

• College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 2 or more years of experience in a Help Desk/Call Center environment.
• IT Certifications (Microsoft, Apple, CompTIA, etc.) preferred
• Customer service, especially with inbound phone contact
• Planning & organizing
• Problem-solving
• Time management
• Educational Qualification - Any Graduate
• Experience - 6 month -1yr
• If interested please reply with the attachment of your updated CV on Remote Support / Desktop Support, Technical Support, Troubleshooting, Remote Desktop Support, Windows Operating Systems, Active Directory, VPN Basics, 
• VPN Server, Communications Skills, Ticket Solving, Ticket Resolving, Remote Monitoring, Tech Support, IT Helpdesk, Hardware Installation, 
• Remote Monitoring agent, Chat Support, Application Software Support, 
• Outlook Configuration, Hardware Troubleshooting, LAN Troubleshooting, Windows Installation, System Troubleshooting, Customer Support, OS Installation, 
• Remote Technical Specialist, Ticketing Tools, IT Service Desk, IT Support, PC Assembling, Service Desk, Windows Troubleshooting