Education Counsellor Jobs in Noida - Talent-Pedia.com
Job Description
Job Location: Noida
JOB RESPONSIBILITIES
- Provide counselling to students over phone, email & chat and help them is choosing the rightcourses for themselves
- Understanding and answering student queries over phone/email and providing themprofessional guidance
- Work on automated ticket management system to take necessary actions and resolve customertickets
- Follow up to ensure that appropriate actions were taken on customers' requests
- Work with the senior management team in refining our processes and improving customersatisfaction levels
- Refer unresolved customer grievances or special requests to designated departments forfurther investigation
- Good Spoken communication skills (Hindi & English both)
- Good English writing skills• Ability to listen and active problem solving skills
- Result oriented
- Organized
- Ethical & ImpartialHiring Process : Written-test, Face to Face Interview, Telephonic Interview
Job Particulars
About Company
Talent-Pedia as an oranization has a vision to realize a world where every employee / person wakes up with excitement to go to work ; works in a safe environment and comes back home with work fulfillment.
TPC team believes in matching of existing skill & believes of people to already laid down vision of organization to the best of our abilities.
TPC Team ardently has faith that this huge transformational task can be achieved when we probe at deep level of desires of individuals. groups and organizations ; work for which we at TPC exists!