Email/Chat Support Executive Jobs in Indore - MMF INFOTECH PVT. LTD.
Email/Chat Support Executive
MMF INFOTECH PVT. LTD.
0 Years 
10000 - 12000 Monthly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 08 Dec 17
Job Description
Key Responsibilities:
- Provide chat, email support to resolve user problems with proactive troubleshooting.
- Follow predefined (as trained) support procedures and policies
- Master the use of our support channels, processes & tools.
- Identify and report Partner/user issues & feedback through appropriate channels.
- Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction.
- Effectively and judiciously escalate issues with clear communication.
- Support team lead/ manager when required.
- Ability and willingness to quickly complete large volumes of work with high quality.
- Work and communicate with cross-functional teams using various channels ofinternal communication regarding Partner issues.
- Candidate must have excellent English writing skills.
- Candidate must have strong internet knowledge (Web browsers, search engines, email
- platforms, shortcuts, etc).
- Ability to think quick.
- Ability to learn fast.
- Ability to make appropriate decisions and evaluate priorities accordingly.
- Shift Time : 03:00 PM to 12:30 AM
Job Particulars
Role others
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id365700
Locality Address
State Madhya Pradesh
Country India
About Company
MMF Infotech is an ISO 9001-2008 Company with state-of-art facilities. MMF InfoTech Technologies (P) Ltd. is a leading IT company. Proceeding amongst the top leading global providers of IT services of the country, MMF Infotech is a hallmark of information technology since its inception in 2010. We hold an expertise in Web Designing & Development, Search Engine Optimization (SEO), Software Development, Mobile Development, Admin Support, BPO and E-Commerce along with CRM Services. We have the skillful and the experienced professionals, who possess the passion to bring our client’s business and the project to the next level.
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