Email/Chat Support Executive Job in MMF INFOTECH PVT. LTD. at Indore

Key Responsibilities: 

• Provide chat, email support to resolve user problems with proactive   troubleshooting.
  
• Follow predefined (as trained) support procedures and policies
  
• Master the use of our support channels, processes & tools.
  
• Identify and report Partner/user issues & feedback through appropriate channels.
  
• Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction.
• Effectively and judiciously escalate issues with clear communication.
  
• Support team lead/ manager when required.
  
• Ability and willingness to quickly complete large volumes of work with high quality.
  
• Work and communicate with cross-functional teams using various channels ofinternal communication regarding Partner issues.

• Candidate must have excellent English writing skills. 
  
• Candidate must have strong internet knowledge (Web browsers, search engines, email
  
•  platforms, shortcuts, etc). 
  

• Ability to think quick. 
  
• Ability to learn fast. 
  
• Ability to make appropriate decisions and evaluate priorities accordingly.
  
• Shift Time : 03:00 PM to 12:30 AM