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Email/Chat Support Executive Jobs in Indore - MMF INFOTECH PVT. LTD.

Email/Chat Support Executive
MMF INFOTECH PVT. LTD.
MMF INFOTECH PVT. LTD.
Last Date 06 Feb 2018

MMF INFOTECH PVT. LTD. - Job Details

Date of posting: 08 Dec 17

Key Responsibilities: 

  • Provide chat, email support to resolve user problems with proactive   troubleshooting.
  • Follow predefined (as trained) support procedures and policies
  • Master the use of our support channels, processes & tools.
  • Identify and report Partner/user issues & feedback through appropriate channels.
  • Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction.
  • Effectively and judiciously escalate issues with clear communication.
  • Support team lead/ manager when required.
  • Ability and willingness to quickly complete large volumes of work with high quality.
  • Work and communicate with cross-functional teams using various channels ofinternal communication regarding Partner issues.
 Required Skills: 
  • Candidate must have excellent English writing skills. 
  • Candidate must have strong internet knowledge (Web browsers, search engines, email
  •  platforms, shortcuts, etc). 
Required Abilities: 
  • Ability to think quick. 
  • Ability to learn fast. 
  • Ability to make appropriate decisions and evaluate priorities accordingly.
  • Shift Time : 03:00 PM to 12:30 AM 

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Diploma,Others
Hiring Process : Written-test, Face to Face Interview
Who can apply : Freshers

About MMF INFOTECH PVT. LTD.

MMF Infotech is an ISO 9001-2008 Company with state-of-art facilities. MMF InfoTech Technologies (P) Ltd. is a leading IT company. Proceeding amongst the top leading global providers of IT services of the country, MMF Infotech is a hallmark of information technology since its inception in 2010. We hold an expertise in Web Designing & Development, Search Engine Optimization (SEO),Software Development, Mobile Development, Admin Support, BPO and E-Commerce along with CRM Services. We have the skillful and the experienced professionals, who possess the passion to bring our client’s business and the project to the next level.

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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MMF INFOTECH PVT. LTD. recruiting Email/Chat Support Executive candidates nearby Indore.MMF INFOTECH PVT. LTD. vacancies for Email/Chat Support Executive is recruited through Written-test, Face to Face Interview etc.
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