IT Support Specialist Jobs in Pune - 6sense

IT Support Specialist

6sense

0 to 3 Years

Not disclosed

Expired

Posted: 24 Jun 20

Job Description

IT Support Specialist

Role Description

6sense is looking for a motived IT Support Specialist to join our team. As 6sense’s first dedicated member of IT, you will have the opportunity to be an instrumental figure in the development of our IT department and will help to set the standard for how we take care of our internal stakeholders.

The ideal candidate will streamline our processes and maintain the integrity of all employees’ computer workstations and associated software. The IT Support Specialistwill also be the primary point of contact for computer, video conferencing, and network issues had by 6sense’s internal stakeholders.

This is a great opportunity to join a growing company and help us reach our IT goals. This role is remote but may require periodical travel to support our growing team of over 100 US employees across15 states, with 5 offices.

The Company

6sense helps B2B marketing and sales organizations fully understand the complex ABM buyer journey. By combining intent signals from every channel with the industry’s most advanced AI predictive capabilities, it is finally possible to predict account demand and optimize demand generation in an ABM world. Equipped with the power of AI and the 6sense Demand Platform™, marketing and sales professionals can uncover, accelerate, and capture buyer demand to drive more revenue.

Responsibilities

Provide exceptional IT support to internal users, across geographical locations ensuring an overall high level of satisfaction of an ongoing basis
Order and configure new laptops, to ensure all new hires are preparedfor their employment at 6sense
Create and maintain inventory tracking system for IT equipment
Spearhead new projects to update and improve IT within the company
Troubleshoot hardware and software issues in person, remotely and via phone

Qualifications

Bachelor’s degree preferred
2+ years of experience working in corporate IT environments
Proven track record of maintaining IT structural integrity
Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
Excellent written and verbal communication skills
Flexible schedule allowing for support of after-hours, in-house events, and travel to other offices (San Francisco, Sunnyvale, Austin, New York, Boston)
Microsoft Office 365 administrative experience
Mac and PC experience
Single sign-on experience

Nice-to-have

Demonstrated success with assessing and implementing various levels of IT/AV needed for the different types of rooms across spaces
Proven experience working in a fast-growingtech company, with remote employees
Self-motivated, goal-oriented and problem solver with an action-oriented approach