Production Support Engineer Jobs Opening in Wipro Limited Technologies at Pune
FEATURED JOBProduction Support Engineer
Job Description
Must have: Linux, 2.CICD Git Bash / Bit bucket,3 ITIL.
Good to have skills: Jenkins, 2, Automation
Must have skills:CI/CD, 2 Unix Shell Scripting, SQL, 3 . ITSM âChange 4. L2 Support experience is a must
Í
JD as below:
⢠Perform Root Cause Analysis in detail for High severity Incidents â and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
⢠Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
⢠Participate / Initiate in War Room calls that impacts application availability or has a customer impact
⢠Willing to work on shifts (Morning & Afternoon shifts) & Weekend support
Í
Tools Used:
⢠Remedy â Ticketing Tool
⢠Rally (For Story and Bug Tracking)
⢠Splunk and Dynatrace for Monitoring
⢠WinScp (file movement/ validation)
⢠Cyberark /Putty
⢠Toad â Querying Tool for DB
