Software Implementation/Support Executive Jobs in Navi Mumbai - Cnergee Technologies Pvt.Ltd.

Job Details-

Position – Software Implementation and Support Executive

Experience- 0-5 years

Location – Navi Mumbai- CBD Belapur 

Shifts – Rotational

Only MALE candidates should apply.

Job Description:-

·         Handle software related queries of the existing corporate clients

·         Conduct Product / Application online demo/ training for our customers

·         Track issues through to resolution, within agreed time limits

·         Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

·         Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

·         Provide prompt and accurate feedback to customers

·         Refer to internal database or external resources to provide accurately tech solutions

·         Ensure all issues are properly logged

·         Prioritize and manage several open issues at one time

·         Follow up with clients to ensure their IT systems are fully functional after troubleshooting

·         Prepare accurate and timely reports          

·         Document technical knowledge in the form of notes and manuals

·         Maintain jovial relationships with clients

·         Customer satisfaction & retention

·         Should have basic knowledge on PHP, asp.net, MySQL, HTML.

Candidate Specifications:-

·         BE- Computer/IT, B.Sc.- CS/ IT/ BCA or equivalent degree

·         Communicate fluently in English (Both written and verbal)

·         Exceptional ability to build and nurture relationships

·         A desire for a long-term career move

·         Ability to stay up-to-date with the latest technology