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Tech Support Executive Jobs Opening in Black And White Business Solutions at BTM, Electronic City, Indiranagar, Bangalore
Tech Support Executive
Black And White Business Solutions
experience-icon 0 to 3+ Years
salary-icon 20000 Monthly
location-icon Bangalore(BTM , Electronic City , Indiranagar , Marathahalli , Sarjapur Road )
Expired

Posted: 10 Jun 22
Job Description
Job description

Roles and Responsibilities 
We are looking for  Tech Support Executive role to join our team, Responsible are given below details.

Years of Experience:

  • 0 to 5years of experience in the Technical Support / BPO industry, preferably both in chat and Voice process.

Mandatory Skills:

  • Excellent communication skills in English (both spoken and written)
  • Basic to advanced knowledge of computers (software)
  • Working knowledge of the internet and networking
  • Typing speed - minimum 35 wpm with 100% accuracy
  • Attention to detail is a must along with accuracy in the chats
  • Ability to follow instructions as directed
  • Willingness to work in a 24 x 7 work environment

Desired Skills:

  • Self-motivated with excellent interpersonal skills
  • Innovative and self-starter
  • Ability to work with minimum supervision
  • Detail and analytical orientation
  • Problem-solving and conflict resolution skills
  • Demonstrated ability to work in a fast-paced environment
  • Ability to respond to common inquiries or complaints from customers
  • Must be well organized and driven to meet deadlines

Job Description:

  • Should have the ability to handle Calls and multiple chats simultaneously.
  • Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls
  • Responsible for responding to customers in an efficient and professional manner
  • Handles and resolves technical queries; identifies and escalates accordingly
  • Meets expectations regarding productivity as defined by the process or manager
  • Escalates necessary cases to the right level within the defined LOB (Line Of Business)
  • Ensures compliance with all company and departmental policies, procedures, and Guidelines
  • May be required to perform other tasks as requested, assigned, or directed
  • Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels
  • Flexibility to work extended hours with minimal notice during high volumes
  • Working days: 5 days a week - Weekly off: 2 days
  • Salary upto 4.5LPA

Desired Candidates Call or Whatsapp Leena@9036018000/ 9513161621

Email : hr8000@blackwhite.in

and schedule your telephonic interviews.

Role Technical Support - Voice / Blended
Industry Type BPO / Call Centre
Functional Area Customer Success, Service & Operations
Employment Type full Time, Permanent Role Category Voice / Blended

 Graduate and Under Graduates can apply

Regards
HR Leena
Job Particulars
Who can apply Freshers and Experienced (0 to 3+ Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
About Company
Black And White Business Solutions
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