Tech Support Executive Jobs Opening in Black And White Business Solutions at BTM, Electronic City, Indiranagar, Bangalore

Roles and Responsibilities 
We are looking for  Tech Support Executive role to join our team, Responsible are given below details.

Years of Experience:

• 0 to 5years of experience in the Technical Support / BPO industry, preferably both in chat and Voice process.

Mandatory Skills:

• Excellent communication skills in English (both spoken and written)
• Basic to advanced knowledge of computers (software)
• Working knowledge of the internet and networking
• Typing speed - minimum 35 wpm with 100% accuracy
• Attention to detail is a must along with accuracy in the chats
• Ability to follow instructions as directed
• Willingness to work in a 24 x 7 work environment

Desired Skills:

• Self-motivated with excellent interpersonal skills
• Innovative and self-starter
• Ability to work with minimum supervision
• Detail and analytical orientation
• Problem-solving and conflict resolution skills
• Demonstrated ability to work in a fast-paced environment
• Ability to respond to common inquiries or complaints from customers
• Must be well organized and driven to meet deadlines

Job Description:

• Should have the ability to handle Calls and multiple chats simultaneously.
• Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls
• Responsible for responding to customers in an efficient and professional manner
• Handles and resolves technical queries; identifies and escalates accordingly
• Meets expectations regarding productivity as defined by the process or manager
• Escalates necessary cases to the right level within the defined LOB (Line Of Business)
• Ensures compliance with all company and departmental policies, procedures, and Guidelines
• May be required to perform other tasks as requested, assigned, or directed
• Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels
• Flexibility to work extended hours with minimal notice during high volumes
• Working days: 5 days a week - Weekly off: 2 days
• Salary upto 4.5LPA

Desired Candidates Call or Whatsapp Leena@9036018000/ 9513161621

Email : hr8000@blackwhite.in

and schedule your telephonic interviews.