Technical Support Engineer fresher and 1 to 3 years Experience Job in Client of Cassius Technologies at Erode
Job Description
Technical Support Engineer fresher and 1 to 3 years Experience
A technical support engineer provides enterprise-level support to customers. An ideal technical support engineerâs resume should highlight their ability to conduct research, diagnose, troubleshoot, and resolve IT issues with client satisfaction in mind.
Skills
Analytical and problem-solving skills
The ability to handle large amounts of information
Teamworking skills
The ability to think logically and strategically
A methodical approach to tasks
Customer service skills
Excellent communication skills, both written and verbal
Organisation and planning skills
Flexibility and adaptability
Responsibilities
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until theyâve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Job Particulars
Role engineer core non it
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2947062
Job Category Core Technical , BSc/BCA/BBM , 1 to 3 Yr Exp
Locality Address
State Tamil Nadu
Country India
About Company
Client of Cassius Technologies
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