Technical Support Engineer Jobs Opening in KYNDRYL SOLUTIONS PRIVATE LIMITED at Bharuch
FEATURED JOBTechnical Support Engineer
organization.
Job Description
Technical Support Engineer with 5 years of experience delivering enterprise-grade IT support and infrastructure operations for 250–750+ users. Skilled in Windows Server, Azure, VMware, SCCM, Active Directory, endpoint security, and enterprise troubleshooting. Proven track record of reducing downtime by 30%, improving onboarding efficiency by 25%, and strengthening enterprise security through automation and proactive support.
Professional Experience:
Hindalco Industries Ltd. – Technical Support Engineer (Jul 2024 – Present):
Delivered IT support to 500+ users with 95% first-contact resolution.
Reduced downtime by 30% through proactive monitoring and troubleshooting.
Enhanced enterprise security using Zscaler, CrowdStrike & MFA deployment.
Managed end-to-end onboarding and offboarding processes including laptop/desktop provisioning, software installation, account setup/deactivation, and IT asset collection.
Improved asset utilization by 20% via lifecycle management and documentation.
Ketul Chem Pvt. Ltd. – IT Support Specialist (Jan 2022 – Jun 2024):
Supported 250+ employees across enterprise systems and infrastructure.
Improved ticket resolution efficiency by 30% with structured incident tracking.
Reduced security incidents by 25% via endpoint protection and patching.
Maintained backup & recovery operations ensuring business continuity.
