Technical Support Engineer Jobs in Chennai - Tenmiles Technologies P Ltd

Position Title: Technical Support Engineer

• You will be responsible for
  
• Own and drive resolution to customer requests for non-technical and technical questions
  
• Interacting with customers and determining knowledge gaps within HappyFox KB
  
• Participate in continuous product training to drive improvement in support quality.
  
• Editing, posting and the quality of Knowledge base articles
  
• Proactively assist customers by optimising article content and titles, keeping in mind the searchability for solutions through support centre
  
• Work with the sales team to assist in activities that include, but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement
  
• Taking ownership of support tickets, adhering to SLAs and Resolution time commitments
  

• Experience working as a Technical Support Engineer for about 6 months - 2 years in a technology based B2B organization. 
  
• Freshers with great communication skills and with a natural flair for technology can apply.
  
• Have competencies including Procedural and Technical writing, Customer Relations, effective oral and written communication, and Technical Aptitude
  
• Knowledge and familiarity with Social Media platforms
  
• Ability to manage ticket priorities based on urgency and customer profile
  
• Highly motivated, flexible, a team player, and able to produce quality results in a fast-paced environment
  
• Excellent organizational and follow-up skills; project management skill is preferred.
  
• Experience working with a SaaS-based technology product (optional)
  
• Worked for a bootstrapped high growth startup (optional)
  

We offer some amazing perks!!

• Everybody gets a Mac to work on
• Cool colleagues to work with
• Work Life Balance at its best
• A great platform to take your career to the next level