Technical Support Engineer Jobs in Kolkata - Shopizio ecommerce ltd
Job Description
Job Description:
- Problem and Incident management under Global Service Desk environment where the Tech support Engineer has to manage clients queries and technical problems via inbound calls, emails, chat and web tickets within defined SLAs Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP as per guidelines in the knowledge base.
- Remote desktop troubleshooting.
- Escalate complex incidents / requests to upstream technical groups.
- Hardware & networking support.
- Dialer Configuration, installation & support
- Lead packet management
- 5 days working Night Shift may require to do Day shift during training and transition
- 2 Days Weekly Off Consecutive.
- Any 2 Days of the week 9 Hours Login ( With 1 Hour Break )
- Good command on English (Verbal and Written)
Job Particulars
Education Certificate Course (ITI), Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MSc, 12th Pass (HSE), Other Graduate, Other Post Graduate, Other Course
Who can apply Experienced (3 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id550553
Job Category MBA , Diploma , BSc/BCA/BBM , Maintenance
SkillsHardware & Networking
Locality Address Gariahat
State West Bengal
Country India
About Company
Shopizio e-commerce Ltd. Is one of india's leading software solutions providing and IT consulting company.
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