Tele Caller
Job Description
Job Description:
We are seeking an enthusiastic and customer-oriented Tele Caller to join our team. As a Tele Caller, your primary responsibility will be to reach out to prospective customers over the phone, provide product or service information, and generate interest or sales leads for the organization. You will also handle incoming calls, respond to customer queries, and maintain detailed records of interactions.
The ideal candidate will have excellent communication skills, a pleasant phone manner, and the ability to handle rejection gracefully. This is a performance-driven role that offers great learning opportunities in sales, marketing, customer engagement, and communication.
Key Responsibilities:
1. Outbound Calling
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Make outbound calls to potential customers using prepared scripts, contact lists, or leads provided by the company.
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Explain the features, benefits, and value propositions of the company’s products or services.
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Generate sales leads or appointments by identifying customer interest and needs.
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Follow up on previous calls to maintain interest or finalize sales.
2. Inbound Call Handling
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Receive incoming calls from existing or prospective customers.
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Answer questions, resolve doubts, and provide accurate information about products/services.
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Redirect calls to appropriate departments if required (e.g., technical support, billing).
3. Customer Relationship Building
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Build rapport with customers by engaging them in meaningful and respectful conversations.
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Handle customer concerns and objections professionally and empathetically.
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Maintain a positive and friendly tone during all interactions.
4. Lead Management
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Update and manage customer information, call logs, and feedback in the CRM system or Excel sheets.
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Track the status of leads and follow up regularly to maximize conversion rates.
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Share hot or qualified leads with the sales or field teams for further processing.
5. Sales Support
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Promote ongoing offers, discounts, or schemes as per marketing campaigns.
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Encourage customers to take action such as booking a service, purchasing a product, or scheduling an appointment.
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Meet or exceed daily/weekly call and conversion targets.
6. Market Feedback Collection
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Record customer feedback, objections, and preferences to help improve service quality and marketing strategies.
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Report recurring customer issues or complaints to supervisors or relevant departments.
7. Compliance and Quality Control
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Follow the organization's communication guidelines and call scripts.
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Ensure compliance with data protection laws and internal policies while handling customer information.
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Participate in regular training sessions and quality reviews to improve call handling skills.
Key Skills:
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Communication Skills: Excellent verbal communication in English and/or regional languages (as per location requirement).
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Interpersonal Skills: Ability to build trust and maintain a polite, professional tone with customers.
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Listening Skills: Attentiveness to customer concerns, allowing for better responses and solutions.
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Sales Acumen: Persuasion skills and basic understanding of sales tactics.
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CRM Knowledge: Familiarity with customer management systems and basic data entry.
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Time Management: Ability to manage time effectively and prioritize calls for maximum productivity.
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Adaptability: Comfortable with product changes, script updates, or new sales goals.
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Resilience: Ability to handle rejection and bounce back quickly to continue calling.
More information about this Tele Caller Job
Please go through the below FAQs to get all answers related to the given Tele Caller job
- What are the job requirements to apply for this Tele Caller job position?
- Ans: A candidate must have a minimum of fresher as an Tele Caller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Tele Caller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Tele Caller position?
- Ans: There are immediate 1 job openings for Tele Caller in our Organisation.
Job Particulars
About Company
Kochi 
Freshers 
Salary not disclosed 
Diploma, BA, 12th Pass (HSE)
Kochi
0 to 1 Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Kochi
Freshers
Salary not disclosed
Diploma, BA, BBA/BBM, 12th Pass (HSE) 
