Telecaller Jobs Opening in Cards acceptance services at Ballygunge, Kolkata
Telecaller
Job Description
Key Responsibilities:
1. Outbound Calling:
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Make outbound calls to potential and existing customers using a provided list or database.
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Promote and explain various banking products including personal loans, business loans, home loans, credit cards, current/savings accounts, insurance, and investment plans.
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Use pre-approved scripts and selling techniques to influence customers to take desired action.
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Conduct follow-ups with interested customers and convert leads into successful sales or appointments.
2. Inbound Call Handling (If applicable):
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Answer inbound calls from customers regarding banking inquiries, product details, or service clarifications.
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Guide customers through application procedures or direct them to the appropriate department for advanced queries.
3. Lead Management:
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Accurately capture customer interest, eligibility, and documentation requirements.
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Record customer responses, feedback, and objections in the CRM or lead management software.
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Classify leads as hot/warm/cold and prioritize follow-ups based on potential conversion.
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Coordinate with field executives or relationship managers for lead closures or documentation pickup.
4. Product Knowledge & Compliance:
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Maintain an up-to-date understanding of the bank's product offerings, eligibility criteria, interest rates, documentation, and terms & conditions.
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Educate customers on KYC (Know Your Customer) processes, EMI plans, repayment schedules, and digital channels.
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Ensure full compliance with banking regulations, telemarketing guidelines, data protection laws, and internal policies.
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Avoid false promises, misrepresentation, or pushing non-eligible customers.
5. Reporting & Coordination:
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Submit daily call reports, lead status updates, and closure information to team leaders.
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Participate in team meetings, training sessions, and performance reviews.
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Provide feedback to supervisors regarding customer objections, lead quality, or campaign effectiveness.
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Collaborate with other departments like sales, documentation, or customer care as required.
More information about this Telecaller Job
Please go through the below FAQs to get all answers related to the given Telecaller job
- What are the job requirements to apply for this Telecaller job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 8000 and 12000 Monthly. The Salary will depend on the interview. This Telecaller is a Full Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Telecaller is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the Telecaller position?
- Ans: There are immediate 1 job openings for Telecaller in our Organisation.
Job Particulars
About Company
Kolkata 
Freshers 
Salary not disclosed 
10th Pass (SSC), 12th Pass (HSE)
Kolkata
0 to 0.6 Years
Salary not disclosed
B.Com, BA, BBA/BBM, Other Post Graduate(Other Post Graduate)
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE), Vocational Training, Other Graduate, Other Course(Other Course) 
