UI Developers Jobs Opening in For a Client of TeamLease Digital at Odisha
Desktop Support Engineer
organization.
Job Description
1. Technical Support
Provide first-level (L1) and second-level (L2) support for desktops, laptops, and peripherals
Troubleshoot hardware, software, and network issues
Install, configure, and maintain operating systems (Windows, macOS, Linux)
2. System Installation & Configuration
Install and upgrade OS, drivers, and applications
Configure email clients (Outlook), printers, scanners, and other devices
Set up new systems for employees (user onboarding)
3. User Support & Issue Resolution
Respond to IT tickets, calls, and emails within SLA timelines
Diagnose and resolve issues related to:
Login/access problems
Software errors
Connectivity issues (LAN/Wi-Fi/VPN)
Provide remote and on-site support
4. Network & Connectivity Support
Troubleshoot basic network issues (IP, DNS, DHCP)
Support VPN connectivity and remote access tools
Coordinate with network teams for major issues
5. Hardware Maintenance
Diagnose and repair desktop/laptop hardware issues
Replace faulty components (RAM, HDD/SSD, power supply, etc.)
Maintain inventory of IT assets
6. Security & Compliance
Install and update antivirus and security patches
Ensure systems comply with IT policies and security standards
Manage user access and permissions (Active Directory)