Course Duration:1 Month

Course Details




Service-Now Training





This document is elaborate description of the contents we are going to cover as part of 30 days service-now training course. We will be sharing class room videos and documents as well. This training will cover both theory and practical understanding of each and every concept.

Apart from the topics we will also take the student through resume preparation, interview and certification preparation.














Day 1:

·         Overview of Service-now

·         History of the tool

·         Architecture of the tool

·         ITIL Basic

·         SAAS Basic

·         Key Applications:::

a)       Incident

Creating an incident, field level understanding, Resolving an incident, Reopening an incident, Moving incident to “awaiting problem” , closing an incident.

b)      Problem

Creating a problem, field level understanding, Relating incidents to problem, Solving a problem.

c)       Change

Creating a Change, Field level understanding, Closing a change.

d)      Service catalog

Concept of service catalog, creating a request, creating a requested item, understanding of description, price.



Day 2/3:

·         Type of users

·         User interface

a)       Banner frame,

Content and understanding of terms.

b)      Application navigator

Modules and Applications, searching.

c)       content frame

Welcome page, homepage, service catalog

·         Form header, fields, sections

·         List title bar, breadcrumbs, column heading, fields

·         Searching tools

List, Global text search, knowledge base, navigator filter

·         Self-Service

·         Knowledge management

Roles, concept

·         Reports



·         Design a service catalog

·         Understanding different fields concept

·         Creating variable.

·         Different types of variables.

·         Understanding of order, mandatory, default value

·         Create a reference field.




·         Understanding difference between client script and business rule

·         g_form concept

·         get and set values.

·         Making a field readonly, mandatory, visible

·         Concept of UI Policy

·         Designing UI policy and client script

·         Difference between UI policy and client script



·         Gliderecord understanding.

·         Table hierarchy

·         Sys id concept

·         Understanding business rule


Day 9:

·         Understanding display business rule

·         Debug business rule(addInfoMessage and logs)

·         Script includes

·         Async and sync difference


Day 10:

·         Notification

·         Events and queue

·         Email templates


Day 11:

·         Sent/outbox

·         Received/inbox

·         Inbound email actions

·         Dot walking concept



Day 12/Day 13:

·         Number maintenance

·         List of records

·         Update set(creating and migrating)

·         Understanding XML concepts

·         UI Macro


Day 14:

·         HTML concept

·         UI Page

·         Using UI page in a service Catalog.

·         Container concept in service catalog.


Day 15:

·         UI action

·         Table creation and extension

·         List view of records

·         OOB fields and “u_” concept


Day 16/Day 17:

·         Display field concept

·         SLA

·         Schedule and business day concept


Day 17/18:

·         Workflow






Day 19/Day 20:

·         Survey

·         Data source

·         Transform map

·         Coalesce concept


Day 21:

·         Localization concept

·         Enable plugins

·         Concept of web service


Day 22:

·         Web service

·         SOAP

·         Scripted web service


Day 23:

·         Data Policy

·         Difference between Data and UI policy

·         Debuggers


Day 24:

·         Delegate

·         Views

·         Relationships


Day 25:

·         Order guide

·         Record producer




Day 26/27:

·         Discovery and CMDB

·         JSON and Jelly

·         REST web service


Day 28:

·         Cloning

·         Resource management


Day 29/30:

·         Interview Preparation

·         Certification preparation


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