iNEWPM

Course Details

http://www.svtrainings.com/servicenow-training.html
Course content details:1.Introduction to Service-now

  • What is Service-now?
  • What is SaaS?
  • What is PaaS?
  • Browser supportability
  • Logging in to Service-now
2. ITIL Process
  • Overview on Incident Management
  • Overview on Change Management
  • Overview on Problem Management
  • Overview on Knowledge Management
  • Overview on Service Catalog
3. Basic Administration
  • User Administration
  • Creating Roles and Groups
  • Creating Menus
  • Form Layouts and list layouts
  • Introducing Applications
  • Creating Modules
  • Customizing tables
  • Dictionary Entries and Overrides
  • List Controls
4. Advanced Administration
  • Creating Custom Table
  • Creating custom application
  • Creating Fields and Menus
  • UI Policies
  • UI Actions
  • Access Controls (ACLs)
  • Workflows
  • SLA
  • Email Notifications
  • Import sets & Transform Maps
  • Client Scripts (g_form, g_user and g_list, g_scratchpad)
  • Business Rules (Glide Record, Glide System)
  • Script Includes
  • GlideAjax
  • Scheduled jobs
5. Service Catalogue
  • Variables and Variable Sets
  • Record Producers
  • Catalog Items.
  • User Criteria.
  • Order Guides.
6. Integrations
  • Basics of LDAP Integrations
  • Overview on Web Services
  • Direct Web Services
  • Transform Map Web Services
  • MID Server Installation
  • Overview on SSO
  • Overview on Discovery and other event management tools
7. Reporting
  • Bar Charts, Pie Charts, List Reports, Pivot Tables
  • Scheduling Reports
  • Making Gauges
  • Data views
8. System Upgrades
  • Needs for cloning and ways to implement
  • Request System Upgrade
9. Configuration & Asset Management
  • Classes in CMDB
  • Mapping Configuration Item to Asset Records
  • Loading the CI’s into Service-now
  • Relating Configuration items
10. Overview of Service Portal

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